Frequently Asked Questions

You can book directly through our website by selecting your preferred package and filling out the booking form. Alternatively, you can contact us via WhatsApp or phone for personalized assistance.

We recommend booking at least 48-72 hours in advance to ensure availability, especially for weekends and holidays. For large events or corporate bookings, we suggest booking 1-2 weeks ahead.

Yes, you can reschedule your booking up to 72 hours before the scheduled cruise, subject to availability. Please contact our team to arrange changes.

Our minimum booking duration is 2 hours. Most packages range from 2-6 hours depending on the experience you choose.

We accept credit/debit cards (Visa, Mastercard), bank transfers, and cash payments. A 50% deposit is required to confirm your booking.

A 20% security deposit is held as a precaution against potential damages during your cruise. This amount is released within 24 hours after the post-cruise inspection confirms no damages.

No, all our prices are transparent and include VAT. Add-ons like catering, photography, and décor are optional and priced separately.

Yes, we offer special rates for corporate events, large groups, and repeat customers. Contact us for a customized quote.

Our fleet varies in capacity: ALYA (6 guests), LATIFA (12 guests), LUSSO (37 guests), INDIAMO (50 guests), and SALAMA (70 guests). Choose based on your group size.

All vessels feature modern bathrooms, comfortable seating, upper decks, and sound systems. Premium vessels include barista cafés, luxury interiors, and enhanced entertainment systems.

Outside food and beverages are not permitted. However, we offer various catering packages to suit all tastes and dietary requirements.

Swimming is available on select vessels and routes. Please inform us at booking if you'd like to include a swimming stop.

Absolutely! Our cruises are family-friendly. Life jackets are available for all ages, and our crew is trained in safety procedures. Children must be supervised at all times.

Safety is our priority. If weather conditions are unsafe, we'll offer to reschedule your cruise at no extra cost or provide a full refund.

Smoking is only permitted in designated outdoor areas on the upper deck. E-cigarettes follow the same policy.

Cancellations 7+ days before: Full refund minus 10% admin fee. 3-7 days: 50% refund. Within 48 hours: No refund. See our Terms & Conditions for details.

We have two marina locations: Business Bay (Marasi Dr Marina) and Dubai Creek Harbour Marina. The departure point depends on your chosen vessel.

Yes, both marinas have parking facilities nearby. We'll provide detailed directions and parking information upon booking confirmation.

Routes include Dubai Marina, Business Bay skyline, Dubai Creek, and Jumeirah coastline. Routes may vary based on vessel and weather conditions.