Indiamo

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Indiamo
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Terms & Conditions

Please read these terms carefully before booking your luxury houseboat experience with Indiamo.

Last updated: January 2024 | Effective for all bookings made after this date

1. Booking & Reservations

  • All bookings are subject to availability and confirmation by Indiamo Luxury Houseboats.
  • A minimum deposit of 50% is required to secure your booking.
  • Full payment must be received at least 48 hours before the scheduled cruise.
  • Booking confirmations will be sent via email within 24 hours of reservation.

2. Payment Terms

  • We accept payment via credit card, bank transfer, and cash.
  • All prices are quoted in UAE Dirhams (AED) and include VAT.
  • A 20% frozen fund will be held as a security deposit for potential damages.
  • The security deposit will be released within 24 hours after post-cruise inspection.

3. Cancellation Policy

  • Cancellations made 7+ days before: Full refund minus 10% admin fee.
  • Cancellations made 3-7 days before: 50% refund.
  • Cancellations made within 48 hours: No refund.
  • Rescheduling is subject to availability and must be requested 72 hours in advance.

4. Safety & Liability

  • Guests must follow all safety instructions provided by the crew.
  • Indiamo is not liable for personal injuries resulting from guest negligence.
  • Life jackets and safety equipment are provided and must be used when instructed.
  • The captain reserves the right to cancel or modify the cruise due to weather conditions.

5. Damage & Security Deposit

  • Guests are responsible for any damage caused to the vessel during the cruise.
  • The 20% security deposit covers minor damages and cleaning fees.
  • Major damages exceeding the deposit will be charged to the guest.
  • Any lost or damaged equipment must be reported immediately to the crew.

6. Guest Conduct

  • Maximum guest capacity must not be exceeded for safety reasons.
  • Alcohol consumption is permitted for guests aged 21 and above.
  • Smoking is only allowed in designated outdoor areas.
  • Illegal substances are strictly prohibited on all vessels.

7. Cruise Operations

  • Cruise duration begins at the scheduled departure time.
  • Late arrivals may result in reduced cruise time without refund.
  • The cruise route may be modified due to weather or maritime conditions.
  • Add-on services must be booked at least 24 hours in advance.

8. Contact & Support

  • For booking inquiries: info@indiamo.ae
  • Emergency contact: +971 50 123 4567
  • Office hours: Sunday to Thursday, 9 AM - 6 PM GST
  • For complaints, please email: support@indiamo.ae